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Junk filtering in the Servage Webmailer

Tuesday, April 11th, 2023 by Helge

stop_spamEmail spam, also known as junk email, is unsolicited messages sent through email. The use of spam  is a problem faced by most email users. Recipients of spam often have had their email addresses obtained by spambots, which are automated programs that crawl the internet looking for email addresses. A spammer typically sends an email to millions of email addresses, with the expectation that only a small number will respond or interact with the message. Servage offers our customers several ways to receive and send e-mails. Many user use our e-mail system with the help of an e-mail program via SMTP/IMAP. In addition to that, we offer a Webmailer which allows our customers to adminstrate their e-mails from each location without the need to install an e-mail program – you just need internet, an internet browser and your e-mail account log in details.

In this blog, we like to describe how you can set up your own junk folder and how you can define your own spam/junk filter in our Webmailer. Please check the following to find out how:

a) set up your junk folder

  • log in to your Webmailer
  • go to “Settings” and choose “Preferences”
  • find the setting “Special Folder” and click on it
  • you can now define what folder you want to define as Junk folder:



  •  push the button “Save” to save the setting


b) Now, you can set up your junk filter:

  • go again to “Settings”
  • then go to “Filters” and push the “+” icon at the bottom of the page to create a new filter. You can adjust the filter in accordance to your needs
  1.  Name of the Filter
  2.  you can choose several rules to run your filter (e.g. Subject contains “bla products” AND From contains “”) etc
  3.  decide to what folder you want to move the spam e-mails:



  •  push the button “Save” to save the filter.

We recommend to run the filter for a while and to check how satisfactory the filtering it. You can always adjust or alter the filter to improve it. The experience shows that a spam filter grows over the time and gets enhanced step by step.






Categories: Guides & Tutorials
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