Servage Magazine

Helpdesk software is becoming increasingly popular even for small business since it really adds a value to the customer care process, making it both easier and cheaper for businesses, and at the same time improving the customers’ experience.

We have earlier described various help desk solutions, and this article introduces another one. It’s a very interesting market which changes almost on a monthly basis with new developers and features coming up. Check out, a customer support solution where the developers say:

Organize Better. Never miss responding to an email again.
A hundred thousand emails all needing your answers yesterday? Tag ‘em, bundle ‘em, categorize ‘em and send ‘em on their way to answerville. HappyFox eats filing cabinets for breakfast.

Assign to the Right Person. Do better as teams.
HappyFox gives you all the tools needed to take charge of the issue and get the answers out. Getting the right man (or woman. Come now, we ought to be politically correct) for the right job couldn’t be any easier.

Respond Faster. Filter out the important.
You can get answers, feedback and tech support out to those who need it, quicker than you can say “Rabbit hole”.

Track Everything. Build your own reports.
Get reports of the day’s work, find out who got what done, how many emails were sent, what’s to be done next and how many different questions were handled.