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Get a free helpdesk on your Servage hosting account

Saturday, May 19th, 2012 by Servage

In this previous post you got an introduction to a few support web apps which can help you streamline and optimize your support processes, hence improving customer experience and satisfaction. Common for those apps was that they are all hosted web apps paid via subscriptions.

It was hard to find any real alternative in the open source world, because all available options included heavy customization and setup work, being far away from the paid software in terms of features, usability and design.

In the meantime, however, I stumbled upon an free, self-hosted piece of helpdesk software which actually seems to play in the same league as some of the paid web apps. Check out Trellis Desk, it’s feature-packed, easy to use, looks and good, free to use and self-hosted. I.e. you could host this on your Servage hosting account.

Using a helpdesk software can creatly improve your support processes, and is imperative to stay on top of things in companies with more than just a handfull of customers. Trellis Desk offers you a great way to get started with this. The developers describe:

Help is on the way.  Trellis Desk is a powerful and robust help desk solution for your business. Improve your company’s service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to handle customer support more efficiently. Plus, it’s completely free – you’ll never have to pay any license fees to use Trellis Desk.

Trellis Desk boasts an impressive set of features that will simplify and expedite the customer support cycle at your business or organization — and you’ll never have to pay any license fees to use it. Here are just some of the neat things that Trellis Desk can do.”

See the full feature list here.

Get a free helpdesk on your Servage hosting account, 3.0 out of 5 based on 2 ratings
Categories: Software & Webapps

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