Servage Magazine

Information about YOUR hosting company – where we give you a clear picture of what we think and do!

Do you need a better support solution?

Friday, December 30th, 2011 by Servage

Great customer service is so much more than just answering a few emails. The truly good service proves itself by not only offering great qualitative help, but also by being present where the users are requesting assistance. Good support solutions are integrated in products, like the ticket system in the Servage control panel, but taking it a step further, you could even include phone, Facebook, Twitter, email, anywhere the user is. One solution that does this quite well, and is really suitable for small companies, is ZenDesk. So if you’re a growing business, check it out. It could increase your customers satisfaction significantly!

Ticket Management. Centralize all your customer conversations so nothing gets ignored and everything is searchable from one place. Easily organize, prioritize and engage with others on support requests to ensure your customers get accurate and timely responses.

Multi-Channel. Enable conversations via multiple customer support channels — web, email, phone, Twitter, Facebook, iPhone, iPad, Android, BlackBerry, online chat, community forums, knowledge bases and more.

Reporting & Analytics. Improve your support organization by effectively measuring team and individual performance, alongside customer trends. Our comprehensive reporting and analytics tools include more than 20 out-of-the-box, fully customizable, reports and dashboards.

Self-Service. Unleash a vibrant online community for your customers, employees, and partners. Give your users the power to find answers and create conversation by building discussion forums and a knowledge base in your Zendesk.

Branding. Create a seamless user experience by easily customizing your help desk to match your brand’s look and feel. And, for global companies, easily configure your Zendesk to enable customer conversations across more than 40 languages and all timezones.

Integrations. Extend your customer data and conversations by integrating your Zendesk with key business tools. Over 85 out-of-the-box integrations along with our robust, open API make it easy to connect Zendesk to your other critical business solutions.

Security. Zendesk not only helps you stay on top of your customer conversations, but also ensures those conversations are private and secure. Our proven, cloud-based offering is protected by state-of-the-art security services at multiple levels, including physical security, infrastructure security, and application security.

International. Efficiently manage your support communications in over 40 languages, including Chinese, French, German, Japanese, and more, to ensure you’re communicating with your customers in their preferred language.

Do you need a better support solution?, 3.7 out of 5 based on 3 ratings
Categories: Software & Webapps

Keywords: ,

You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

No comments yet (leave a comment)

You are welcome to initiate a conversation about this blog entry.

Leave a comment

You must be logged in to post a comment.